Work Experience

EXPERIENCE

Insomnia Cookies, Philadelphia, PA                                                   June 2022 – October 2023

Shift Lead

• Supervised and coordinated the activities of 10+ staff members at a fast casual late night cookie place that serves over 500 customers daily across 5 locations in Philadelphia and Washington DC.
• Improved customer satisfaction and retention by implementing feedback surveys.
• Achieved a promotion from baker to shift lead within 10 months by demonstrating leadership skills, initiative, and reliability.

Vector Marketing, Washington, DC     October 2023 – January 2024

Sales Associate

• Sold high-quality cutlery products to residential and commercial customers through direct sales and referrals, working for a leading company in the industry with over 200 locations nationwide.
• Exceeded sales targets by an average of 25% each month, ranking among the top 5 sales associates in the region.
• Developed and maintained strong relationships with customers, generating repeat business and referrals.