Work Experience

WORK EXPERIENCE

Guest Service Representative┃Jun 2022 – Present

Philadelphia Airport Marriott┃Philadelphia, PA

• Deliver exceptional customer service, consistently earning positive feedback from guests.
• Manage efficient check-in/check-out processes, ensuring a seamless guest experience and high satisfaction rates.
• Address guest inquiries with a comprehensive knowledge of hotel amenities, enhancing the overall guest experience.
• Collaborate with various departments to optimize hotel operations and ensure a smooth workflow.
• Proficient in multiple property use systems, including FSPMS, MARSHA, and FPG-Ingauge, contributing to efficient and accurate management.
• Liaised with vendors to resolve issues with Internet phones and in-room movies
• Issued keycards and escort instructions to bellhops
• Cleaned and maintained lobby and common areas and restocked  supplies
• Answered inquiries on hotel services guest registration and travel directions or made recommendations regarding shopping, dining, or entertainment
• Improved property management functionality by submitting key change requests.