Resume

EXPERIENCE

MIMI’S ICE CREAM LLC, Washington D.C. August 2022 – June 2023

Team Leader/ Media Management

• ●  Led the Media Management team at MiMi’s Ice Cream, a dynamic and rapidly growing company in the frozen dessert industry
• ●  Oversaw a dedicated team of professionals responsible for providing excellent customer service
• ●  Spearheaded our digital marketing campaigns, optimizing our online presence and social media

  engagement to reach a wider audience. This involved creating compelling content, monitoring

  analytics, and adapting strategies to maximize ROI

• ●  As a leader, ensured that our high-quality standards were consistently met. Monitored product

  freshness, cleanliness, and presentation, guaranteeing that each customer received a delicious and

  visually appealing treat

• ●  Actively sought feedback from customers about their experiences, flavors they enjoyed, and any

  suggestions for improvement. This valuable information was then shared with our product development and marketing teams

  CHICK-FIL-A INC, Washington D.C. September 2021 – April 2022

  Team Leader

• ●  Led training programs for new and existing team members, resulting in improved service quality and increased employee satisfaction
• ●  Successfully resolved personnel issues, fostering a harmonious work environment and maintaining a motivated and dedicated team
• ●  Demonstrated exceptional customer service by occasionally performing tasks such as cooking, clearing tables, and serving food, enhancing the overall dining experience

  ACTIVITIES
  International Business Association, Fox School of Business

  Temple Finance Association , Fox School of Business

  SKILLS

  Retail Management, Market Analysis, Customer Service, Inventory Management, Marketing Languages:Arabic – Native Proficiency

  Software: Adobe Photoshop, Illustrator, Premiere Rush, Microsoft Excel, Social Media Marketing