Work Experience

 

EXPERIENCE

NATURAL NAIL STUDIO, Wilmington, DE                               June 2023-Present

Receptionist Supervisor                                                                

• Welcome and professionally engage incoming visitors and customers, delivering not just friendly but also knowledgeable assistance.
• Efficiently confirm appointments, maintain seamless communication with clients, and meticulously update client records.
• Engage with clients adeptly via email, telephone, or postal mail, demonstrating effective multitasking skills to successfully meet time-sensitive deadlines.
• Proactively replenish supplies and initiate purchase orders to uphold optimal stock levels.
• Respond to inquiries, swiftly address and resolve issues, and escalate matters to management personnel when necessary to ensure customer satisfaction.

 

STATE FARM INSURANCE, Upper Darby, PA                     August 2021-August 2023

Office Assistant

 

• Efficiently executed clerical duties encompassing filing, copying, and mail distribution, while engaging with customers through phone, email, or in-person interactions to deliver pertinent information.
• Sustained and meticulously updated comprehensive office records, encompassing both digital and physical formats.
• Warmly greeted office visitors and promptly notified staff of scheduled appointments’ arrivals.
• Instrumental in devising a potent marketing strategy targeting small businesses, automotive, and homeowners, our collaborative efforts not only expanded sales but also surpassed office targets through the effective utilization of telephone outreach and strategic marketing tactics.

 

HANOI’S PHO, Havertown, PA                                                    April 2018-March 2021

Server Manager

• Conducted comprehensive training sessions for servers, encompassing order management, food service excellence, and the art of establishing rapport with guests.
• Extended a warm welcome to guests, greeting them cordially before introducing exclusive menu offerings with finesse.
• Guided and inspired a team of servers to consistently achieve both customer service and sales targets.
• Effectively managed guest complaints with a positive approach, proactively offering appreciation tokens to foster and strengthen customer loyalty.
• Masterfully orchestrated staff scheduling while simultaneously serving as a motivational catalyst for team members.