About
Max Smith
Work Experience
SMITH BROTHER TREE SERVICE LLC, LAFAYETTE HILL, PA
Account Executive & Client Relations Specialist JAN 2019 – PRESENT
- Exceeded customer service objectives by 15%, ensuring ongoing sales and high customer satisfaction levels; interacted with 100+ customers to determine individual needs and appropriate product fit.
- Managed and oversaw the seasonal maintenance of 20 different property accounts simultaneously.
- Negotiated terms of service with customers as part of contracts
- Reviewed and drove order confirmation; coordinated with operation executives
SPRING LANE LLC, PHILADELPHIA, PA JULY 2016 – DEC 2018
Coordinating Property Consultant
- Performed maintenance and repair, optimized output of operations; liaised with operational and logistical heads of departments to ensure client satisfaction
- Facilitated 4 renovation and maintenance projects including cash-flow management and site analysis
- Planned and communicated with property owner to ensure project transparency
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