Work Experience

SMITH BROTHER TREE SERVICE LLC, LAFAYETTE HILL, PA

Account Executive & Client Relations Specialist               JAN 2019 – PRESENT

• Exceeded customer service objectives by 15%, ensuring ongoing sales and high customer satisfaction levels; interacted with 100+ customers to determine individual needs and appropriate product fit.
• Managed and oversaw the seasonal maintenance of 20 different property accounts simultaneously.
• Negotiated terms of service with customers as part of contracts
• Reviewed and drove order confirmation; coordinated with operation executives

SPRING LANE LLC, PHILADELPHIA, PA                               JULY 2016 – DEC 2018 

Coordinating Property Consultant

• Performed maintenance and repair, optimized output of operations; liaised with operational and logistical heads of departments to ensure client satisfaction
• Facilitated 4 renovation and maintenance projects including cash-flow management and site analysis
• Planned and communicated with property owner to ensure project transparency