Work experience
Paddywhacks Irish Sports Pub, Philadelphia, PA October 2022 – Present
Bartender/ Barback
- Expertly navigated high-demand shifts, adeptly multitasking to fulfill orders promptly and deliver top-notch service in the bustling atmosphere of the renowned South Street district, enhancing guest satisfaction and loyalty.
- Maintain clean bar and prep areas.
- Ensure Customer Satisfaction to thousands of people weekly.
The Inlet Bar & Restaurant, North Wildwood NJ April 2021 – Present
Bartender/Barback
- Skillfully managed high-volume orders and provided exceptional customer service in a fast-paced environment at a popular bar in the area, ensuring patrons enjoyed memorable experiences.
- Collaborated with managers to order supplies, review daily reports, and assist with questions from employees.
- Assisted servers in handling customer requests and complaints professionally.
Philadelphia Flower Company, Philadelphia, PA
Delivery Driver/ Designer December 2017 – Present
- Designed and arranged floral displays for various events such as weddings, funerals, and corporate functions, ensuring each creation aligned with the client’s vision.
- Promote positive customer service by delivering on time shipments and fully resolving issues.
- Researched and learned latest flower design trends, colors, and vendor products for use in new arrangements and informed shop owner.
Chick-Fil-A, Trevose, PA September 2018 – May 2020
Team Leader/ Customer Service Representative
- Led a team of 15-20 people each shift to consistently exceed performance targets and deliver exceptional customer service.
- Held 1:1 catering consultations for large parties to help accommodate their specific needs.
- Conducted pre-shift meetings to communicate updates, provide feedback, and address any concerns, fostering a culture of open communication and continuous improvement.
Working on creating an eportfolio site