Work experience

Paddywhacks Irish Sports Pub, Philadelphia, PA                                      October 2022 – Present

Bartender/ Barback

• Expertly navigated high-demand shifts, adeptly multitasking to fulfill orders promptly and deliver top-notch service in the bustling atmosphere of the renowned South Street district, enhancing guest satisfaction and loyalty.
• Maintain clean bar and prep areas.
• Ensure Customer Satisfaction to thousands of people weekly.

The Inlet Bar & Restaurant, North Wildwood NJ                                     April 2021 – Present

Bartender/Barback

• Skillfully managed high-volume orders and provided exceptional customer service in a fast-paced environment at a popular bar in the area, ensuring patrons enjoyed memorable experiences.
• Collaborated with managers to order supplies, review daily reports, and assist with questions from employees.
• Assisted servers in handling customer requests and complaints professionally.

Philadelphia Flower Company, Philadelphia, PA

Delivery Driver/ Designer                                                                  December 2017 – Present

• Designed and arranged floral displays for various events such as weddings, funerals, and corporate functions, ensuring each creation aligned with the client’s vision.
• Promote positive customer service by delivering on time shipments and fully resolving issues.
• Researched and learned latest flower design trends, colors, and vendor products for use in new arrangements and informed shop owner.

Chick-Fil-A, Trevose, PA                                                                                September 2018 – May 2020

Team Leader/ Customer Service Representative

• Led a team of 15-20 people each shift to consistently exceed performance targets and deliver exceptional customer service.
• Held 1:1 catering consultations for large parties to help accommodate their specific needs.
• Conducted pre-shift meetings to communicate updates, provide feedback, and address any concerns, fostering a culture of open communication and continuous improvement.