Work Experience
EXPERIENCE
United Postal Service, Philadelphia, PA October 2022 – Current
Preload Supervisor, Early AM Department
- Formulate daily action plan to deliver premium packages at a warehouse that handles 30,000+ packages daily.
- Supervise 20+ union employees to ensure the correct company methods are being followed.
- Dispatch 15+ drivers on the most direct routes to deliver 150+ packages on time.
- Communicate with 8 other locations about processing 2000+ packages.
CVS, Warminster, PA October 2016 – September 2022
Lead Pharmacy Technician
- Prepared labels and filled prescriptions in a high-volume retail setting that handled 5,000+ prescriptions weekly.
- Trained new pharmacy technicians, ensuring customer service standards and proper pharmacy procedures were adequately met.
- Provided customer service to over 100+ clients and built rapport that increased client retention.
- Oversaw inventory management, including verification of quantities, storage, removal of outdated medications, and restocking pharmaceuticals.
- Billed insurance companies and learned the intricacies of insurance billing practices, reducing billing issues by 50%.
PROJECTS
We Care Team, CVS December 2021 – April 2022
- Coached newer and tenured team members, at all 12 stores within the district, on proper company methods for customer care, prescription filling, data entry, and efficient workflow.
- Communicated with district manager to ensure team goals are being met on time within the allotted 1-week time frame for each store.
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