Work Experience

EXPERIENCE

United Postal Service, Philadelphia, PA                                                                           October 2022 – Current

Preload Supervisor, Early AM Department

• Formulate daily action plan to deliver premium packages at a warehouse that handles 30,000+ packages daily.
• Supervise 20+ union employees to ensure the correct company methods are being followed.
• Dispatch 15+ drivers on the most direct routes to deliver 150+ packages on time.
• Communicate with 8 other locations about processing 2000+ packages.

 

CVS, Warminster, PA                                                                                                           October 2016 – September 2022

Lead Pharmacy Technician

• Prepared labels and filled prescriptions in a high-volume retail setting that handled 5,000+ prescriptions weekly.
• Trained new pharmacy technicians, ensuring customer service standards and proper pharmacy procedures were adequately met.
• Provided customer service to over 100+ clients and built rapport that increased client retention.
• Oversaw inventory management, including verification of quantities, storage, removal of outdated medications, and restocking pharmaceuticals.
• Billed insurance companies and learned the intricacies of insurance billing practices, reducing billing issues by 50%.

 

 

PROJECTS

We Care Team, CVS                                                                                                         December 2021 – April 2022

• Coached newer and tenured team members, at all 12 stores within the district, on proper company methods for customer care, prescription filling, data entry, and efficient workflow.
• Communicated with district manager to ensure team goals are being met on time within the allotted 1-week time frame for each store.