Work Experience

Café Soho – Korean Restaurant
Position: Shift Leader
June 2022 – Present

• Lead and coach team members while giving concise and thoughtful feedback, leading to over a 50% improved employee retention rate.
• Monitor both food and health safety guidelines to assure they are meticulously followed, as well as ensure that the restaurant’s brand quality standards are being met.
• Communicate consistently with managers to ensure store profit targets are being satisfied through shift summary reports and thoughtful suggestions.
• Provide profession, enthusiastic, and friendly service while servicing up to ten tables during peak-hours, leading to loyal relationships with customers.
• Execute mannerisms and practices of experienced senior servers and management staff, resulting in a 20% increase in average check sizes.