Work experience

REDNER’S MARKETS, Bensalem, PA                                                                                August 2021 – Present

Customer Service Manager

• Facilitate customer service and cashier management at a warehouse-style supermarket with 64 locations
• Supervise 14+ cashiers per shift, direct breaks, and coordinate safety walks
• Ensure all new cashiers, about one every two weeks, are being trained properly with applicable paperwork and given feedback regularly; train new customer service managers, about one every five months, to corporate standards

 

BUCKS COUNTY COMMUNITY COLLEGE BOOKSTORE, Newtown, PA                   January 2023 – January 2023

Seasonal Worker

• Stocked shelves, reorganized displays, and served customers at a community college bookstore owned by Follett Higher Education Group with around 7,000 students
• Filled online orders and packaged them for shipment

 

SWAIN LAW FIRM, Bensalem, PA                                                                                      February 2020 – May 2020

Paralegal Intern

• Provided support to two paralegals and an attorney at a law firm with four locations in Pennsylvania and New Jersey serving clients with personalized legal services
• Consolidated and e-filed dozens of physical records; drafted correct letters to request medical and billing records
• Exercised usage of a law office simulator to continue internship once pandemic began; drafted a motion in limine, three memorandums, a petition to modify, and a letter of representation

 

REDNER’S MARKETS, Langhorne, PA                                                                              August 2018 – August 2021

Cashier

• Scanned and bagged items while using POS cash register efficiently and to customers’ standards and satisfaction
• Trained new cashiers and performed store safety walks
• Became PLCB certified and worked in Beer & Wine department