Work Experience

TWIN OAKS ICE RINK, Morristown, NJ                                                 June 2017 – Present

Café Manager/Office Assistant

· Manage staff of 10 customer service attendants

· Supervise employees to ensure they are successfully working to a certain standard

· Develop daily, weekly and monthly work schedules for staff

· Purchasing and transporting inventory of food and supplies for the café

· Performing managerial duties that include constructing team rosters, organizing contracts, monitoring customer attendance and running large credit card payments


TWIN OAKS ICE RINK, Morristown, NJ                                                  July 2014 – Present

Lead Customer Service Attendant

· Provide customer service at a café affiliated with a private hockey arena

· Independently take orders, prepare food and drinks and serve customers while maintaining cleanliness

· Handle financial transactions and reconcile cash accounts before, during, and after each shift and safeguard the funds for management

· Track inventory, restock products and assess store needs daily

· Trained 20 new staff members on procedural duties and responsibilities


INDEPENDENT SPORTS TRADING CARD BUSINESS                       July 2013 – July 2016

Founder & Owner

· Bought and sold vintage sports trading cards, memorabilia, and autographs online

· Negotiated with customers based on market value, card condition, and scarcity to reach a fair deal

· Utilized eBay and Instagram as a marketing outlet to reach new customers

· Logged all transactions in an Excel spreadsheet including shipping/delivery costs to track profits


DUNKIN’ DONUTS, Whippany, NJ                                           June 2013 – December 2014

Crew Member

· Worked with a team of 5 to assemble and distribute food and beverages to customers in an efficient and congenial manner in a busy area

· Restocked condiments, cups, milk, and other products and prepared food including muffins, bagels, and croissants in advance for the following day

· Handled cash and credit card transactions totaling between $700-$1000 per shift

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