Resume

Taylor A. Johnson tuh38496@temple.edu

EDUCATION:

TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Administration, Graduation: May 2021

Major: Marketing

GPA: 2.9

Paese Mio, Allentown, PA August 2015 – Present

Hostess

Responsible for phone take-out orders and scheduling party reservations
Operates POS cash register
Greets guests and takes them to their designated table, gives information about specials, handles special requests, and provides wait staff information
Prepares tables for customer use, including rearranging seating and tables to accommodate large groups
Explains how various menu items are prepared, describing ingredients and cooking methods
Effectively handles many customers at once within a very popular restaurant
Maintains the overall cleanliness of the establishment
Trains new staff members and teaches them about the work culture and practices

Rascal’s Food & Fun, Allentown, PA August 2014 – May 2015

Answered phones for party reservations and customer questions
Greeted and escorted guests to tables and provided menus
Prepared tables for customer use, including rearranging seating and tables to accommodate large groups
Monitored dining room and guest flow to maximize table usage and minimize customer wait times
Bussed tables, took orders, and served food when needed
Maintained the overall cleanliness of the restaurant and bar
Provided fast and courteous service to patrons
Alerted management of potential or reported customer issue

Proficient in Microsoft Word, Excel and PowerPoint.
Adept using social media (Twitter, Facebook, Instagram, Snapchat) for information and event promotion.
Excellent interpersonal communication skills in person, in writing, and via technology