Resume
Taylor A. Johnson tuh38496@temple.edu
5929 Derick Drive | Orefield | PA | 18069 | 610.704.0631
EDUCATION:
TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA
Bachelor of Business Administration, Graduation: May 2021
Major: Marketing
GPA: 2.9
ACTIVITIES:
Member, American Marketing Association, Fall 2017 – Present
EXPERIENCE:
Paese Mio, Allentown, PA August 2015 – Present
Hostess
- Responsible for phone take-out orders and scheduling party reservations
- Operates POS cash register
- Greets guests and takes them to their designated table, gives information about specials, handles special requests, and provides wait staff information
- Prepares tables for customer use, including rearranging seating and tables to accommodate large groups
- Explains how various menu items are prepared, describing ingredients and cooking methods
- Effectively handles many customers at once within a very popular restaurant
- Maintains the overall cleanliness of the establishment
- Trains new staff members and teaches them about the work culture and practices
Rascal’s Food & Fun, Allentown, PA August 2014 – May 2015
Hostess
- Answered phones for party reservations and customer questions
- Greeted and escorted guests to tables and provided menus
- Prepared tables for customer use, including rearranging seating and tables to accommodate large groups
- Monitored dining room and guest flow to maximize table usage and minimize customer wait times
- Bussed tables, took orders, and served food when needed
- Maintained the overall cleanliness of the restaurant and bar
- Provided fast and courteous service to patrons
- Alerted management of potential or reported customer issue
SKILLS:
- Proficient in Microsoft Word, Excel and PowerPoint.
- Adept using social media (Twitter, Facebook, Instagram, Snapchat) for information and event promotion.
- Excellent interpersonal communication skills in person, in writing, and via technology
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