EXPERIENCE: ALLSTATE INSURANCE COMPANY, Malvern, PA July 2017-August 2017
Customer Service/ Support Intern
- Answered phones, ensuring all customers received a warm greeting to initiate the support process.
- Ran customer audit reports and prepared mailings for a clientele of 2200 households.
- Updated existing customer policies, and documented new policies in the operating system Gateway.
PIZZERIA VISCO, Chester Springs, PA May 2016 – August 2016
- Efficiently and accurately balanced cash registers and handled discrepancies before they became crises.
- Assisted manager with large customer orders and any special dietary restrictions.
- Maintained knowledge of weekly advertised specials and other promotions.
CARMINES PARKSIDE PIZZA, Chester Springs, PA November 2014 – January 2016
- Provided customer service for roughly 60 seat, casual family dining restaurant and pizzeria specializing in Italian dishes.
- Trained new employees on operating the digital menu to place orders on the five POS desktop interfaces.
- Operated cash register, received payment from customers, memorized customer preferences and provided excellent cash/credit service.
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