Resume

Hector L. Perez                                                    perezhl1@temple.edu

EDUCATION
Temple University, Fox School of Business, Philadelphia, PA
Bachelor of Business Administration, In Progress
Current GPA: 3.16
Community College of Philadelphia Philadelphia, PA
Computer Information Systems January 1995 – May 1998
PROFESSIONAL EXPERIENCE:
Temple University Hospital, Philadelphia, PA        September 2005 – present
Patient Interviewer/Radiology Scheduler
  • Efficiently register between 30-40 patients per day for outpatient radiology services, verify insurance coverage and benefits, obtain referrals and authorizations for studies as needed. Verify all patient information and scan all documents in Siemens software.
  • Pre-register all evening patients for the MRI department including weekend schedules. Verifies referrals and authorization that are required for Tuesday and Wednesday CT Scan scheduled appointments. Correct any issues and ensure that all physician orders and authorization match.
  • Coordinate with staff the registration process to efficiently expedite patients in a timely fashion.  Assist co-workers with translating with Spanish speaking patients. Communicate with radiology technician of any delays with patients. Assist the front desk to troubleshoot any issues that come up in the department.
  • Cover x-ray, front desk and Orthopedics departments, and answer incoming calls in the department.
Esperanza Health Center, Philadelphia, PA  February 2001 – September 2005
Clerical Assistant/Phone Operator
  • Scheduled all physical and routine appointments with physicians. Rescheduled patients when necessary.
  • Directed all calls to the appropriate staff member and paged staff when required. Discerned calls that required special priority or attention, including suicidal patients.
  • Verified all patient demographic and insurance information. Confirmed signed intake form was in chart with emergency contacts and telephone number and address.  Executed all changes in Medical Manager.
  • Enforced collection policy by collecting all co-pays and issued receipt for payments.
  • Facilitated reminder calls to patients.  Reminded them to bring copay, insurance card or required proof of income, any due balance and current medications. Mailed out no show letters.
  • Kept office properly stocked, collected charts the day prior to appointment, and returned all charts to medical records.
  • Collaborated with Esperanza Quality Assurance team, to improve and organize flow of office.
Tafford Manufacturing Company Montgomeryville, PA July 2000 – February 2001
Phone Operator
  • Entered over 85-110 orders per day into computer system.  Collected all customer billing and shipping address information.
  • Stocked warehouse and returning items back to storage.
SKILLS AND LANGUAGE
Epic, IDX, SMS, Siemens
Microsoft Office (Word, Excel, PowerPoint)
Proficient in Spanish

 

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